Frequently asked questions
If you cannot find the answer you are looking for, write to us: Contact
If you are looking for a part
Do I pay CepParça for the part?
No. CepParça does not take payments or charge commission. You agree on the price, payment, and delivery directly with the business.
Link to this questionIs shipping available?
Shipping is arranged between you and the business. If the business ships, the listing page says so; if not, you can ask the business.
Link to this questionHow can I be sure the part fits my vehicle?
The listing shows where the compatible vehicles come from (the business's statement or the catalog). Before you buy, have the business confirm it with your VIN; if there is a part number, searching by that number is the most reliable way.
Link to this questionWhat do new, used, and refurbished mean?
New is a part that has never been installed. Used is a part removed from a vehicle and in working condition; the photos show the actual part. Refurbished is a part that has been serviced and repaired, and prepared for use again.
Link to this questionWhat can I do if the part I am looking for is not listed?
Use the "I am looking for a part" form to describe your vehicle and the part. If businesses in your province say "I have it", they get back to you with a price; your number is not shown to businesses.
Link to this questionDo I need to sign up?
Not to search or call a business. For messages, photo search, favorites, and alerts, you sign in without a password using a code sent to your phone.
Link to this questionIf you are a business
Is there a fee?
Your first 50 listings are free, and we do not ask for a card. For more listings, you choose one of the monthly plans on the plans page; we do not take a cut of sales.
Link to this questionHow do I create a listing?
You take a photo of the part; the part name, part number, and compatible vehicles are added to a draft. You enter the condition and price, then approve. The listing does not go live until you approve it.
Link to this questionDoes the system make up part numbers?
No. It only fills in a number read from the photo or matched in the catalog; fields that are uncertain are marked "check this".
Link to this questionHow is my business verified?
When you sign up, you upload your tax certificate; our team checks the business name and address details. Listings from a verified business go live, and a seal appears on its storefront.
Link to this questionCan I bulk upload from my inventory software?
Yes. You can bulk create listings and update prices with Excel (CSV), and on eligible plans you can sync inventory and prices automatically with an XML/CSV/JSON feed URL or an API key.
Link to this questionCan my staff add listings too?
Yes. You invite them by phone number from the Staff page; depending on their role, they add listings, see requests, or use only the approval queue.
Link to this question